Trust & safety
Trust is a chain of evidence, controls and honest claims.
HealthArena shows real marketplace counts, excludes demo records from verified totals, and keeps unavailable services visibly staged.
Trust signals
- Provider state and expiry-aware verification.
- Visit-linked reviews and moderation rather than open marketing testimonials.
- Availability based on published slots, not a generic 'available' badge.
- Distances labelled as straight-line estimates.
Privacy controls
- Alias-first profiles and higher permission levels for identity-vault fields.
- Row-level access rules for patient, doctor, facility and operational roles.
- Private clinical attachments and recorded access/disclosure events.
Operational truth
- Planned, onboarding, pilot and live are distinct states.
- SOS, tracking, monitoring, home ICU, organ and device workflows do not claim coverage before partner readiness.
- Synthetic content is clearly labelled, unverified and not bookable.
Report a concern
- Email [email protected] to report misleading credentials, safety claims, privacy issues or abuse.
- For immediate danger use emergency services—not the reporting channel.